Support
Support, in plain words.
ChemCheck is in evaluation, and support works the way the evaluation does: directly with the DairyForge LLC team that built it. No call center, no ticket bot, no script on our side of the conversation.
How it works
During the evaluation period, every partner works through a named evaluation contact at DairyForge LLC. That contact is your road in — for a question about a verdict, a problem with a record, a rule that looks wrong, or a conversation about starting an evaluation.
When you write, a person who knows the system answers. If your question is about a load waiting at a gate right now, say so in the first line — those go first, ahead of everything else in the queue.
What to send
The more of this your first message carries, the more likely your question is answered in one round:
- What you were doing — running a check, opening a proof, photographing a certificate — in a sentence or two.
- The equipment — the unit the question is about, as it stands in your registry.
- The verdict words, exactly — if the check answered, copy the words it used. “Wash required” at which level, or “Blocked,” tells us which rule fired.
- The rule, if the screen named one — the console check window and the ledger name the deciding rule and its source.
- When it happened — the ledger is kept by time, so a time lets us find the exact entry you are looking at.
What we will never ask for
- Your password. Nobody at DairyForge LLC will ever ask for it, in any message, for any reason.
- Payment details by message. Support never collects card or bank details.
- A different verdict. Support can explain a verdict, find the rule that decided it, and fix a record that is wrong — it cannot talk a blocked pairing into a clear one. If the record or the rule is wrong, we fix the record or the rule, and the check answers again on the correction.
Questions about the rules themselves
If a verdict looks wrong, the fastest road is the ledger: it holds the deciding rule and its source as they stood when the check ran. Send us the entry you are looking at. If a rule's source is wrong, the rule gets corrected as a new governed version — the base is never quietly edited, and the correction is visible to every partner it touches.
Reach the team
During the evaluation, partners reach the team through their named evaluation contact. The public support form opens with the public launch; the fields below show what it will ask, so you can have it ready.
Not a partner yet? The evaluation conversation starts the same way — through the evaluation section on the home page, which says plainly what an evaluation covers and what we will not claim.
How the information you send us is handled is on the privacy page, in the same plain words as everything else here.